Privacy Policy

At JO—MAS, your privacy is important to us. We understand how important it is to handle your personal data carefully and responsibly. This Privacy Policy outlines how we collect, use, and share information about customers and users of our website and digital services, including newsletter subscribers.

Please note: this policy does not apply to the processing of personal data related to employees, consultants, vendors, or service providers.

We may update this policy occasionally, and we recommend checking this page regularly to stay informed about any changes.

This policy complements other terms or policies that may apply to specific services offered by JO—MAS.

WHO ARE WE?

JO—MAS is a Swedish company operating in the fashion and lifestyle space. Our company details are as follows:

JO—MAS
Salomonhögsvägen 360
269 93 Båstad
Sweden
Org. no: 556952-3698
Email: privacy@jo-mas.com
Phone: +46729689160

This Privacy Policy applies to the collection and processing of personal data by JO—MAS. All personal data is managed securely and in accordance with applicable data protection laws.

HOW TO CONTACT US

For any questions regarding this Privacy Policy or your personal data, please contact our customer care team:

Email: privacy@jo-mas.com
Phone: +46729689160
You can also reach out via Instagram.

WHAT INFORMATION DO WE COLLECT?

We may collect and process the following types of personal data:

Basic information, such as your name, address, email, phone number, and preferences.
Order and service interactions, including purchases, returns, payment details, customer service history, and event participation.
Social media engagement, including comments or behavior when interacting with our brand via third-party platforms.
Digital activity, such as browsing patterns, newsletter engagement, IP address, device type, and other information collected through cookies and similar technologies.

We may combine data from different sources, for example by linking your online shopping behavior with your profile if you are part of our community or loyalty list.

HOW DO WE USE YOUR DATA?

Your data may be used for the following purposes:

To process orders, claims, and returns
To manage customer relationships and membership programs
To deliver and improve our website and services
To send newsletters or communications you’ve subscribed to
To analyze customer behavior and segment audiences
To tailor marketing content and improve user experience
To provide customer service and support
To develop and improve our products and services

Some processing is necessary for fulfilling a contract (e.g., placing an order), or based on your request (e.g., subscribing to a newsletter). In other cases, we rely on our legitimate interest to better understand and serve our customers.

MARKETING COMMUNICATION

If you consent, we may contact you with marketing messages via email or SMS. You can manage your subscription preferences at any time through your account settings or unsubscribe using the link in any of our emails.

To fully opt-out, you may delete your account or contact us directly.

SHARING YOUR DATA

We may share your personal information with:

Third-party service providers such as payment gateways and logistics partners, only as needed to fulfill orders
Marketing partners, including social media platforms, for the purpose of communicating our services and offers
Business partners or successors, if we engage in a sale, merger, or similar corporate transaction
Authorized processors, who handle data on our behalf under strict data protection agreements

We never sell your data, and we ensure all partners maintain adequate data protection standards.

DATA RETENTION

We retain your data only for as long as needed to fulfill the purposes for which it was collected:

Data related to transactions will be stored as long as required by accounting and tax regulations
Customer account and marketing data will be stored for the duration of your membership and up to 24 months thereafter
Data not linked to any membership or legal obligation will be deleted after 24 months
Temporary services like "Email Bag" will store your address only until the email is sent

INTERNATIONAL TRANSFERS

If your personal data is transferred outside the EU/EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

We use cookies and similar technologies to enhance your experience and analyze traffic. Please refer to our [Cookie Policy] for more information about how cookies work and how to manage them.

YOUR RIGHTS

You have the right to:

Withdraw your consent at any time
Access your personal data and request corrections
Request deletion, limitation, or transfer of your data
Object to the processing of your data, especially for direct marketing
File a complaint with the relevant data protection authority

To exercise your rights or update your preferences, contact us at privacy@jo-mas.com.

DATA SECURITY

We implement industry-standard measures to protect your data against unauthorized access, loss, or misuse.

LINKS TO OTHER SITES

Our website may contain links to other websites not operated by JO—MAS. We are not responsible for their content or privacy practices. We recommend reviewing their privacy policies when visiting.

QUESTIONS?

We’re here to help. If you have any questions, feedback, or concerns about how we handle your data, please get in touch via our contact details listed above.