Need help?
We have listed the most frequently asked questions below
Please take a look at our Sizing page to read about the sizing and view our detailed measurement charts.
Still not sure? Send us an email to care@jo-mas.com to get personal sizing advice.
To find out when currently unavailable items will be back in stock, select your size and color on the product page and click the yellow button stating “OUT OF STOCK - GET NOTIFIED”. You'll reach a popup window with the estimated restock date, and there have the option to sign up with your email to be automatically notified once we’ve stocked up.
Unfortunately, once your order is confirmed, we cannot make any changes or cancel it. If you don't like the item, simply send it back and we will refund you.
Find your available shipping options, delivery time and cost under "Shipping".
Returned goods should be unused in resellable condition with all original packaging intact.
To request a return, simply email us at returns@jo-mas.com.
For orders within the EU, Norway and UK: To provide the best possible experience, Jo-Mas offers free exchanges. Shipping both ways (inbound returns and outgoing exchanges) are covered by Jo/Mas. This means you can try our garments and find the right size without any risk. In case of returns, the full item value excluding a small return fee will be refunded.
For orders outside the EU, Norway and UK: You will have to cover the return shipping yourself. However, Jo-Mas will cover the shipping of any replacement items in case of exchanges. In case of returns, the total item value is refunded. To avoid any taxes or import duties that may apply when returning goods, mark the parcel “RETURNED GOODS” and with a total value of €10.
You can contact us through our contact page! We will be happy to assist you.